Refunds and cancellations
Eligibility, timeframes, and process for refunds on monitoring retainers and fixed-scope treasury reviews.
Scope of this policy
This policy covers commercial engagements with Scalable SVC: institutional treasury monitoring retainers, mining portfolio reviews, exchange exposure checks, and on-site desk setup sessions in Seoul. It does not cover third-party software store purchases; Microsoft Store transactions follow Microsoft’s terms.
Refund eligibility
Fixed-scope reviews and checks
If you cancel in writing before kickoff materials are delivered and before our team begins document review, we refund 100% of fees paid. After kickoff begins but before the findings memo is delivered, a partial refund may apply: typically fees paid minus time already worked at the quoted day rate, documented in writing.
Monthly monitoring retainers
Monthly fees are charged in advance. If you cancel before the retainer month starts, that month’s fee is refundable in full. After a month begins, that month is non-refundable; monitoring continues through the paid period unless both parties agree otherwise.
On-site setup
Half-day or full-day sessions cancelled more than five business days ahead are refundable in full. Cancellations inside five business days forfeit 50% unless we can rebook another client in the same slot, in which case we refund the full amount.
Non-refundable items
- Completed findings memos and delivered venue schedules
- Months of retainer already underway
- Third-party costs you authorized in writing (for example, courier of documents)
Deposits
Fixed-scope work requires a 40% deposit. The deposit is applied to the final invoice. It is refundable under the pre-kickoff rules above; after kickoff it is applied against work performed.
No-shows and rescheduling
Missing a scheduled on-site session without 24 hours’ notice is treated as a late cancellation (50% fee). Rescheduling with at least five business days’ notice is available once per booked session at no charge.
Work already started
Where document review or Crypto Portfolio Desktop configuration has begun, we invoice for work performed and refund only the unused portion of prepaid fees, if any.
Refund process and timing
Email contact@scalable-svc.digital with “Refund request,” your engagement reference, and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within fourteen business days of approval.
Contact
Scalable SVC · contact@scalable-svc.digital · +82 2-2051-8900 · 306 Teheran-ro, Gangnam-gu, Seoul 06210.